Because there are no bad decisions.
Only underinformed ones.
Your first step into out-of-home delivery starts with a free consultation. We identify your needs, answer key questions and provide practical insights into parcel lockers, customer behavior and market opportunities.
Go deeper with structured workshops built around your market, scale and goals. Together, we explore the critical building blocks of a successful OOH network — including deployment strategy, locations, CX, technology, operations and monetization.
Learn directly from one of the most competitive out-of-home delivery markets in the world. During a visit to Poland, you benchmark real parcel locker networks, understand what makes them profitable and see how density, convenience and customer adoption work in practice.
For operators already active in OOH, we assess your current network model and identify improvement opportunities. The review may cover locker density, location quality, utilization, customer experience, operational efficiency and expansion potential.
We not only sell you a metal box. With more than 10 years of experience in building OOH networks for InPost, Allegro One, Australia Post and Royal Mail, we provide personalized consulting that begins at the concept stage and continues long after implementation.
Jacek Powałka
OOH Solutions Director,
ex. InPost CX & Product Director
Jacek Powałka
OOH Solutions Director
Iryna Panasiuk
Head of Software Delivery
Kamil Rzetelski
Customer Intelligence Manager
Tobiasz Niewiadomy
Quality Engineering & Operations Reliability Team Manager
Arkadiusz Klimczyk
Head of Product Delivery R&D
Serhii Tykhyi
Customer Solutions and Partnership Manager
Iryna Komenda
Out-of-Home Logistics Product Owner
Sultana Kadir
Client Solutions and Partnerships Manager
Vitaliy Tyshchenko
Head of Customer Solutions & Partnerships
Pick an expert and the topic you want to explore. We’ll get back to you within 24 hours with a meeting proposal.
Jacek Powałka
OOH Solutions Director
Iryna Panasiuk
Head of Software Delivery
Kamil Rzetelski
Customer Intelligence Manager
Tobiasz Niewiadomy
Quality Engineering & Operations Reliability Team Manager
Arkadiusz Klimczyk
Head of Product Delivery R&D
Serhii Tykhyi
Customer Solutions and Partnership Manager
Iryna Komenda
Out-of-Home Logistics Product Owner
Based on the real schedule of a workshop we ran while building a parcel locker network for one of our clients.
(12 h + 6 h)
Installation process & challenges · (12 h + 6 h)
(2.5 h + 3 h)
Location intelligence · (2.5 h + 3 h)
(32 h)
Product design · (32 h)
(9h)
Visual design concepts created by Modern Expo · (9h)
(21 h)
UI/UX optimization · (21 h)
(5h + 3h)
Service & maintenance · (5h + 3h)
(4 h)
Customer care excellence · (4 h)
Buying parcel lockers is like buying airplanes — success requires a fully developed ecosystem, not only a device.
Do not let the live network become the final test lab.
Prasad Gokhale
General Manager Freight Services,
Australia Post
Jacek is a world authority on all things out-of-home. With unique experience in creating and running locker networks, leading world-class eCommerce marketplaces, and shaping the strategy of global locker ecosystem players, Jacek’s passion and ability to connect with stakeholders worldwide truly stand out.
Jack Clarkson
Managing Director, Out-of-Home,
IDS and Royal Mail
The Modern Expo team have been a key enabler to going from concept to our first locker within less than 3 months - a credit to the team and their expertise.
A 3-day deep dive into the most advanced parcel locker market in the world.
Why customer experience is a key driver of adoption
A customer does not adopt a service because the technology works — but because using it feels easier than the alternative. See how sending and returns build the first habits.
How to minimize deployment costs
The locker itself is only about 20–30% of its total operating cost. See where the rest goes — sites, power, permits and service — and how the right format per location brings it down.
Which motivation scheme to use for location acquisition
Paying your location acquisition team for the number of new sites is a common mistake. Learn how to reward quality instead — for example, the utilization each locker reaches once it hits its plateau.
Which KPIs will drive your OOH network
Network size is a market metric; effective capacity is an operating one. Learn which KPIs tell you when to extend, change the compartment mix, redirect or relocate.
Network visits, workshops and a factory tour in PolandJacek is one of the most experienced leaders in the out-of-home logistics sector, with over 25 years of experience in e-commerce, courier services, marketing, CX and product development.
He played a key role in building and shaping major OOH networks, including InPost and Allegro One Box in the world’s most advanced and competitive parcel locker market — Poland — as well as contributing to international OOH projects in Europe, Hong Kong, Australia, Brazil, Chile and Singapore. At InPost, he helped define the brand, product philosophy and customer experience standards behind the largest parcel locker network globally. Later, at Allegro, he led the development of its own logistics products, combining product strategy, customer adoption, merchant acquisition and brand development.
Jacek is also the author of “The Ultimate Handbook for Successful Parcel Locker & PUDO Networks” — the first comprehensive guide to building large-scale OOH networks, with extensive case studies, an analysis of the industry’s biggest pain points and tools that help to deal with them.
Iryna is a product and delivery leader specializing in parcel locker software platforms. With more than five years of industry experience, she has contributed to the development and delivery of software used by postal operators, logistics providers and retailers across Europe.
At Modern Expo, she played a key role in developing software and on-demand features for major customers, including Royal Mail, Media Expert and Epicentr. Her work covers business analysis, product management, solution design, systems integration and software delivery.
Iryna also has experience coordinating electronics and embedded projects, giving her a strong understanding of how software and hardware must work together in real-world locker operations. She has participated in courier field studies and usability research focused on both customer and courier journeys.
Customer Intelligence Manager
kamil.rzetelski@modern-expo.com
I want to schedule a meetingKamil combines psychology, marketing research and UX expertise with hands-on experience in parcel locker network development, location quality optimization and out-of-home logistics.
At Allegro, he worked on data-driven optimization of parcel locker locations, focusing on utilization, accessibility, customer behavior, location acquisition and product standards.
At Modern Expo, he leads marketing and market research activities, including usability and quantitative studies of the CEP market. He also contributed to Last Mile Experts reports on the European OOH market and OOH innovations in 2024–2025 and co-executed business and technical audits of the ORLEN Paczka parcel locker network.
On a daily basis, Kamil supports customers from around the world in making more data-driven and human-centric decisions.
Quality Engineering & Operations Reliability Team Manager
tobiasz.niewiadomy@modern-expo.com
I want to schedule a meetingTobiasz is a technical leader specializing in quality engineering, operational reliability and lifecycle performance for OOH infrastructure. His background covers outdoor hardware, electrical engineering and electronics, giving him practical experience across the full network lifecycle — from prototype validation and deployment to nationwide maintenance operations.
He began his career in field service for the InPost network, later coordinated service operations for Allegro One Box and worked as Senior Operations Reliability Engineer within DHL’s locker ecosystem. In these roles, he focused on root-cause analysis, maintenance and installation procedures, technical improvements and network reliability.
At Modern Expo, Tobiasz leads quality and reliability activities, helping improve uptime, structural durability and total cost of ownership through clear quality standards and a first-time-right approach.
Head of Product Delivery R&D
arkadiusz.klimczyk@modern-expo.com
I want to schedule a meetingArkadiusz is an interdisciplinary R&D leader with expertise across mechanics, electronics, electrical engineering, IT and refrigeration. He specializes in turning complex technical requirements into reliable, scalable automated hardware.
He spent more than nine years supporting the development of InPost’s parcel locker network. As Head of Testing and Product Development, and later as an R&D Department Expert, he played a key role in designing new locker generations, validating components and guiding products from concept through testing to field deployment.
Arkadiusz has led engineering test teams, developed end-to-end validation scenarios and introduced standardized quality procedures. Working closely with R&D, Production, IT and Service teams, he uses live network data to improve hardware reliability, simplify lifecycle management and prevent recurring field issues.
Serhii has more than 10 years of experience helping postal operators, CEP companies, retailers and logistics providers turn parcel locker networks into scalable business platforms.
At Modern Expo, he supports customers including Epicentr, Nova Post, Ukrposhta, Sameday, Rozetka, DPD and SmartPost. His work goes beyond hardware selection, covering deployment strategy, commercial models, technology choices and revenue logic adapted to each market.
Serhii specializes in revenue-boosting solutions that extend the role of parcel lockers beyond delivery. These include micromarkets, smart retail, charging infrastructure, advertising and other services that improve location economics and create additional value for operators and partners.
Iryna is a Product Owner specializing in software solutions for IoT and parcel locker ecosystems. She combines product management, business analysis and project coordination to translate customer and operational needs into clear, deliverable product requirements.
She has worked closely with customers, software developers, hardware engineers and business stakeholders on product planning, process optimization, solution design and project delivery. Her experience includes embedded systems, cloud platforms, operational tools, analytics and hardware-software integration.
Iryna has contributed to major international parcel locker projects for Royal Mail, Australia Post and bpost, helping coordinate execution and adapt complex OOH solutions to the operational needs of leading postal operators.
Sultana has over 10 years of experience in sales and six years of specialist expertise in partners retention and business development. Her background spans cloud solutions, logistics and payment systems, giving her a broad commercial perspective on partnership growth.
At Modern Expo, she helps clients develop and strengthen parcel locker networks by improving host acquisition, retention and long-term location value. She has extensive experience managing high-value portfolios, complex stakeholder relationships and major commercial agreements.
Previously, at Quadient, Sultana managed large-scale host partnerships across forecourts, retail and hospitality, including Co-op Group, Morrisons, MFG, Rontec, Shell and Stonegate Pubs. Her work focused on retaining strategic hosts, optimising locker space, identifying additional revenue opportunities and rolling out network extensions.
Earlier in her career, she also supported major client migrations and payment projects, including work with EDF and Monzo.
Head of Customer Solutions & Partnerships
vitaliy.tyshchenko@modern-expo.com
I want to schedule a meetingVitaliy has more than 10 years of experience helping postal operators, courier companies, retailers and e-commerce platforms build scalable and commercially viable OOH networks.
He has supported complex parcel locker rollouts for Allegro One Box, Royal Mail, bPost, Media Expert, Castorama and other international organisations. His work combines go-to-market strategy, dedicated solution development, deployment planning and operational execution.
Vitaliy’s experience covers the full lifecycle of an OOH network – from market assessment and business case development to pilot design, solution positioning and nationwide rollout. At Modern Expo, he advises customers on how to improve network economics, use pilots to reduce uncertainty and select the right deployment model for local market conditions.
Modern-Expo S.A., Ludwika Spiessa 3, 20-270 Lublin
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| Title | General Privacy Policy |
| Organization | Coastrock Holdings Limited |
| Policy version | v. 1 |
| Effective Date | 31.12.2019 |
| Last Review Date | 01.10. 2021 |
| Next Review Date | 31.12.2022 |
| Owner | The Group Legal Office |
| For questions about this Policy, contact: | The Group Legal Office at legal@modern-expo.com |
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| Title | General Information Security and Data Breach Policy |
| Organization | Coastrock Holdings Limited |
| Policy version | v. 1 |
| Effective Date | 31.12. 2019 |
| Last Review Date | 01.10. 2021 |
| Next Review Date | 31.12.2022 |
| Owner | The Group Legal Office |
| For questions about this Policy, contact: | The Group Legal Office at legal@modern-expo.com |
Read more about General Information Security and Data Breach Policy
| Title | Direct Marketing and Business Development Guidelines |
| Organization | Coastrock Holdings Limited |
| Policy version | v. 1 |
| Effective Date | 31.12. 2019 |
| Last Review Date | 01.10.2021 |
| Next Review Date | 31.12 2022 |
| Owner | The Group Legal Office |
| For questions about this Policy, contact: | The Group Legal Office at legal@modern-expo.com |
Read more about Direct Marketing and Business Development Guidelines
INTRODUCTION
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1. IMPORTANT INFORMATION AND WHO WE ARE
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Royal Mail is the UK’s oldest postal service. It delivers to over 29 million addresses and operates 115,000 postboxes and over 8,500 out-of-home delivery points.
Epicentr is Ukraine’s largest DIY and home improvement retailer. It is also one of Ukraine’s leading e-commerce platforms, combining online and offline retail across a wide product range.
Media Expert is Poland’s largest consumer electronics and home-appliance retailer, with nearly 650 stores across approximately 450 cities. In partnership with Modern Expo, the company has rolled out more than 300 ME Box parcel lockers, enabling customers to collect selected online orders in as little as one hour — often 24/7 — while reducing staff workload and improving store efficiency.
Allegro is the largest e-commerce platform in Central and Eastern Europe, boasting over 20 million active buyers across the region, including nearly 15 million in Poland alone.
Castorama is part of the British Kingfisher Group and operates over 90 stores in Poland, making it a leading DIY and home improvement retailer in the country. The company has integrated a click & collect service to enhance its omnichannel shopping experience.
Ukrposhta is Ukraine’s national postal operator, connecting more than 20,000 settlements through a nationwide network and providing postal, logistics, financial and trade services to individuals and businesses.
Ukrposhta operates 100 parcel lockers (September 2026), a number expected to grow to 1,000 by the end of 2026.
Sameday is a Romanian courier company operating over 5,000 easybox parcel lockers across Romania, Hungary and Bulgaria. In 2022, it delivered more than 27 million parcels via easybox, accounting for approximately 47% of its domestic deliveries in Romania.
Nova Post, Ukraine’s leading carrier, processed a record 480 million parcels in 2024, including 19 million international shipments. The company operates over 37,000 service points across Ukraine and has expanded to 16 European countries, including Poland, Germany, and Spain.
Magyar Posta is Hungary’s national postal service, handling over 500 million mail items annually through a network of more than 3,000 delivery points.
With over 39 million monthly visits, Rozetka is the second most visited e-commerce site in Ukraine. The platform operates primarily in Ukraine but has expanded its services to neighboring countries, including Poland.
